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Reseller FAQsGeneral FAQ
Transfers FAQ
Infrastructure FAQPolicy FAQ
Payment Related FAQ
Support Related FAQ
The Console™Related FAQ
General FAQWhat is the Netregistry Private Label Reseller Program?Designed to globally best-of-breed standards, Netregistry's Private Label Reseller Program allows Domain & Hosting resellers to offer their customers a 100% reliable administration interface to their domain name and any services associated with it, branded in the style of their own web site.[top] Who is the Netregistry Private Label Reseller Program for?Currently the Netregistry Private Label Reseller Program is designed to meet the needs of companies who have their own billing relationships with their clients. Typically these companies are Web Hosting Companies & Web Designers. [top] How much Internet or HTML experience do I need to be a Reseller?You will need to have your own web site and, assuming you are comfortable editing it you will know enough HTML to be a Netregistry reseller. [top] What is your pricing structure for the Resellers Program?Our domain name prices are available here. Resellers of email, hosting & eCommerce services attract discounts of 35% to 50% off our Recommended Retail Price (RRP). Search engine optimisation services attract discounts varying between 10% and 30% off RRP. [top] How do I qualify for the 50% discount?50% discounts are available for resellers who have either purchased significant amounts of services from Netregistry, or who are willing to migrate a significant number of services. The qualifying amount that we see as significant is available on application. [top] How much can I earn?Because your customers are managing their domain names and hosting services in your own branded environment, they need not know how much you pay for our services. Hence you can charge fees that you feel are appropriate for the level of service you offer your customers and earn a significant income from reselling our domain names and hosting services. [top] I only want to buy domain names off you. Is this a problem?Not at all. The majority of our reseller partners currently use Netregistry for domain name registration alone. [top] What is the minimum requirement for maintaining Reseller Status?There is no minimum spend required. [top] Does it cost me to become a Netregistry Reseller?There is no cost whatsoever involved in signing up. [top] Will I get support?You can request unlimited support from Netregistry, on behalf of yourself and your customers that use our services. However your customers will themselves not be able to get support directly from Netregistry. [top] Will Netregistry remain anonymous to my clients?Netregistry will not contact your clients. [top] Does Netregistry offer an API?Netregistry does provide APIs to some customers on a bespoke basis (e.g. Australian Computer Society manages it’s email services via an API). Please contact our sales team for more information. [top] Can my clients register domains on my web site and it automatically goes through my account with you, so I don't have to manually do it?Currently this service is not available. [top] Can you give me a 'whois' script to put on my site?Whois scripts, that enable your customers to search for available domain names on your web site, are commonly available online. [top] How long does it take to be approved to be a reseller?Genuine Resellers will be approved within one working day. [top]
Transfers FAQI have several sites with another web host and would like to move them over to Netregistry under my reseller account. Is there an easy way to do this?There are a number of solutions to aid this exercise. You can ask your Account Manager to set up temporary hosting accounts, so you can test our hosting before migration. And, for large migrations our technical team can help you move your data and configuration information. Contact your Account Manager for help with migrations.[top] I have a lot of domain names, with many different registrars, how do I do a bulk transfer?.AU domain names can be migrated in bulk by simply uploading a spreadsheet, available from within The Console™admin panel. This is free and does not require you to pay for the domain name renewals at the same time. Other domain names, like .com require you to renew the domain names as you transfer from one registrar to another. A bulk transfer of .Com domain names is only available on request.[top] Can I have any more than one Reseller account ?Yes.[top]
Infrastructure FAQWhat is Netregistry’s Uptime?Unique to Australia, Netregistry’s hosting infrastructure offers an industry-beating 99.9% uptime. Compared to 99%, that’s over 78 hours per year that all your customers are not on the phone complaining![top] What is Netregistry’s connectivity?Most hosting companies, even those in a major data centre, use Ethernet connections to the Internet. Netregistry utilises a 155Mb ATM connection. What does this mean? It’s a lot faster![top]
Policy FAQWhat policies are Resellers required to follow?All resellers agree to our terms and conditions, available here. [top] What policies are my clients required to follow?Our terms and conditions require that our resellers ensure that their customers agree to terms and conditions that are no less comprehensive and protective than Netregistry terms and conditions. [top] May I promote my site with bulk email?Senders of bulk email should make sure they adhere to relevant Spam legislation. In the event of deliberate transmission of unsolicited commercial email (UCE), Netregistry reserves it right to terminate services without prior notification. [top]
Payment Related FAQHow does the billing process work ?Resellers can pay for new purchases and renewals via a wide range of methods. You can prepay monies into your Netregistry account, store encrypted credit card information, make BPAY payments, or sign-up for direct debits. When you are required to pay for a purchase, or a renewal, you can choose to pay for that service using any of the above methods. In the case of service renewals, you can ask us to automatically debit your credit card.[top] Do I have to pay for my resold accounts before my customers pay me?Resellers with a trading history at Netregistry can elect to pay for services within 30 days terms. Domain name registrations are not available on account.[top] Can I pay by cheque?Yes. You can pre-pay your account by cheque. [top] How is billing handled?At the point of registration or renewal, invoices are emailed automatically for domain name transactions. Purchases or renewals of services are sent by post. A copy of your entire invoice and payments history is available online, and duplicate invoices can be downloaded.[top] How do I determine the price to charge my customers?You can choose to charge your customers whatever amount you think is reasonable.[top] One of my clients hasn’t paid me, are you still going to bill me?Credit control is your own risk, however for annual renewals of hosting services we send you a kindly reminder at 11 months.[top]
Support Related FAQHow is customer support handled for my customers?As a reseller, you will be responsible for all support. If you unable to resolve an issue, you can of course call our Support Team. However, our support team cannot assist calls received directly from a Resellers’ customer.[top] I’ve lost my Resellers Login and/or Password. Can I get it sent to me?Go to http://theconsole.netregistry.com.au/execute/forgotten Account[top] How do I contact Netregistry for Support?You can contact us by email or phone us on 1800 78 80 82. [top] What if I don't want to provide technical support to my customers? Can I hire you to support my customers under my company's name?Netregistry provides branded services to some of the largest ISPs on request.[top] I like to deal with one person so they get to understand my business ? Is this possible?All resellers have a dedicated account manager to handle all your issues.[top]
The Console™Related FAQWhen I tell my clients to login, do I just give them my au.com domain instead of theconsole URL, and the rebranded web site should come up?No. You will need to have your clients login in on your existing web site and they will be transferred to secure web page displaying domain-management.au.com.[top] How does the Branded Admin Web site work?Your customers can access your Branded Admin Web site to instantly manage their domain name and services. Management is driven via a java middleware API to the customer data stored at Netregistry and is instantaneous and error-free.[top] Does The Console™work on a Mac?The Console™works fully on a Mac, although you may lose certain functions of the wysiwyg editor when rebranding the customer control panel. We recommend the use of a PC for this action.[top] Why do I have to use an au.com domain name for my Branded Admin Web site?We require all our customers to manage their domain names and services via a secure connection, and not all our resellers have a secure certificate on their domain name. Hence we provide a free au.com Branded Admin Web site, with a secure certificate included, to enable this secure access. Currently we are unable to provide a Branded Admin Web site on your own domain name, even if you do have a secure certificate.[top] How do I manage the design of the Branded Admin Web site?You can control the look and feel of the Branded Admin Web site via your own Reseller login. You can simply upload the HTML that forms the header, footer and left hand toolbar of your Branded Admin Web site. You can also upload a style sheet to influence the text fonts, colours, and borders of any tables within the Branded Admin Web site.
Click 'view/modify' and you will be able to Manage Customer Theme, editing everything from style sheets, headers, footers and the left hand tool bar.
Editing the themes couldn't be easier. You can use an HTML editor in The Console™control panel to edit and view changes.
How do I edit the notification emails?When you login in to your The Console™admin panel you can edit all the notification emails. You can also choose to turn some on, and others off. For instance, you may choose to turn off the purchase notification emails, and just retain the renewal notifications. From within The Console, you can use an online wysiwyg editor to edit the notifications easily, as if you were editing a Microsoft Word document. You can use a number of merge variables like {domain} and {firstname} to personalise your communications. You can create a colourful branded HTML versions and test versions. If your customer has an HTML enabled email client, they will see the HTML version; otherwise they will see the text version. Simply login to Modify your Reseller Account Settings
Then follow the link to Branded Emails.[top] How do I automatically register new domain names to my name servers?When you are logged in to The Console, you can choose to define Default Name Servers. Every domain name registration you order will be automatically delegated to those name servers on registration.[top] How do I order a domain?From within The Console™you can order all our services, including domain names.[top] How do I manage images in my Branded Admin Web site?The Branded Admin Web site is accessed in secure mode, so any images in the Branded Admin Web site must be accessed securely. You can achieve this two ways:
How do I automatically register new domain names to my name servers?You may want to set your name servers to be default, so each time you register a domain name the domain name is automatically registered to your name servers.
Login to 'Modify your Reseller Account Settings' and you will be presented with a screen that allows you to define your Default Name Servers.
You only need to provide your Hostnames, we will automatically work out the I.P. numbers for your name servers. You can still use a Branded Admin Web site, so your customers can administer their domain name automatically.[top] Need more information about reselling Netregistry services?Call our reseller managers on 1800 78 80 82 and they can help with your enquiries. Sign up nowComplete the reseller application form and we'll confirm your acceptance within 2 working days. Related topics |
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