NetRegistry's Customer Support Ranked 3rd in the World
An independent evaluation into the quality of customer support delivered by the world's top 50 web hosting companies has awarded Australian web hosting provider, NetRegisty a perfect score. Ranking them No.1 in Australia and 3rd globally for quality of customer support. The next best Australian hosting provider was ranked 21st.
The market research firm HorMart, performed comprehensive testing across leading web hosting companies from 5 continents. A series of varied e-mail technical support requests were sent in November 2006, across multiple communication channels, during a 24/7 period. The responses were measured on a five-point scale based on accuracy and completeness.
Of the fifty hosting companies chosen, MochaHost (US), Inermendia.NET (US) and NetRegistry (Australia) received perfect scores for the quality of their customer service.
"We have recognised for many years now that web hosting is a critical service for Australian small businesses and this will only become more so with the current rapid adoption of eCommerce services."
"I believe businesses today demand expert and immediate support from their hosting provider, especially as websites play a crucial role in the success of any business."
"Because of this, NetRegistry has invested heavily in training our Customer Service Team to provide the best quality 24 hour support service, which we deem as important as developing our data centre and infrastructure,” states Larry Bloch, CEO of NetRegistry.
Whilst NetRegistry's investment appears to have paid off, over 46% of the web hosting companies evaluated were judged to have poor Customer Support and were unable to deliver effective help.
"We are seeing more and more customers joining NetRegistry after receiving inadequate customer service from cheaper hosting providers", says Bloch. "Customers are now recognising that a reliable, prompt and accurate support service saves time and frustration. This far outweighs any minor savings they make initially with budget hosting providers."
For the complete results of the web hosts' customer survey report, visit www.hostest.net/Survey
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Whilst we are pleased to be recognised, for exceptional customer support, it is the quality of service we deliver daily to our customers that drives us.
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