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 »  Home  »  Authors  »  Technical Support
Technical Support
NetRegistry's Customer Service department.
Articles by this Author
» Tech Tips: How To Combat Spam
By Technical Support | Published 7/Feb/2007 | Feb 07 | Rating:
Spam is universally undesired, although unfortunately it is not going away anytime soon. The most effective spam detection is tailored specifically to an individual user. This article outlines the step-by-step process.
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» Reducing Application Vulnerabilities
By Technical Support | Published 5/Jun/2007 | Security , Web Development , June 07 | Unrated

It is imperative for clients to regularly update any PHP/MYSQL applications such as Shopping Cart, Content Management Systems and Forum packages. This ensures you are running the latest version containing the newest security measures.

Popular software packages are constantly in development. With each major version of an application, the software development progresses in stages.

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» What are SPF Records?
By Technical Support | Published 12/Oct/2007 | Web Hosting | Rating:
This week NetRegistry migrated all of the zone files that we manage (equating to around 150,000) from BIND to PowerDNS. There were numerous reasons for this migration; however the most significant benefits for clients is enabling the addition and modification of Sender Policy Framework (SPF) records in zonefiles via The Console.





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» Search Engine Advertising for your clients
By Technical Support | Published 29/Nov/2007 | Google Adwords & Pay Per Click | Unrated
Pay Per-Click or PPC can be seen in most search engines under the headings ‘paid’ or ‘sponsored’ links. They are usually located on the right hand side of a search results page or shaded at the top. The advertisements are displayed based on users bidding on industry related keywords. The most popular and profitable Pay Per-Click service is operated through Google and is called AdWords.  
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» Operating hours on Friday 04/07/08
By Technical Support | Published 3/Jul/2008 | Service Announcements | Unrated
NetRegistry Customer Service would like to advise that there will be a temporary change to our Support Centre hours of operation on Friday 4th July. We will be closed between 11pm AEST on Friday till 7am Saturday 5th July.

Regular support hours will resume at 7am on Saturday. Please do not hesitate to submit an enquiry to Customer Support, or call the Help Desk on 1800 78 80 82 between the aforementioned operating hours.

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» WebMail updates released
By Technical Support | Published 3/Jul/2008 | Service Announcements | Unrated
This morning, Thursday 3rd July, the upgraded versions of WebMail interfaces, Horde and @mail, were released. This upgrade provides clients with additional features as well as resolution of known bugs in the old versions.

Visit http://webmail.netregistry.net to discover the new version of WebMail.

The new version of @mail now offers improved parsing of email addresses and embedded emails. Another notable feature is the interface now supports the export of calendar and address-book data created via WebMail into standard mail clients like Outlook and Apple iCal.

The upgraded version of Horde is much more stable and should resolve many of the outstanding bugs clients have submitted.

If you incur any problems or require assistance, please contact Support.
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