Maintenance details:

Date: Thursday 24th May 2012
Time: 04:00 – 06:00 AEST (GMT +1000)
Duration: 2 hours

Services affected:

• Legacy MD Webhosting Helm Servers (atlantic.directserverlink.com, titanic.directserverlink.com & iceberg.directserverlink.com)
• Active Directory Servers (iis-ad.netergistry.net, iis-ad-1.netregistry.net)
• MSSQL Servers (mssql.netregistry.net, mssql2005.netregistry.net & mssql2008.netregistry.net)
• Frontpage server (frontpage-1.netregistry.net)
• ASP.Net State Server (asp-ss.netregistry.net)

We thank you for your patience as we complete this essential maintenance.

Netregistry technical service team would like to advise the rescheduling of the Horde Webmail upgrade that was meant to happen on Thursday 17/05/2012, which will now occur on Monday 21/05/2012. There will be a 15 minute webmail outage from 7:00am to 7:15am on Monday morning (21/05/2012), as we complete this upgrade.

Original notice: 12:15 pm AEST 17 May 2012

Netregistry technical services team would like to advise of a scheduled upgrade to take place for the Horde Webmail interface on the shared hosting infrastructure.

The upgrade should not cause any interruption of services.

Date and time: 22:00 (17/05/2012)  - 00:00 (17/05/2012) AEST

Duration: 2 hours

Impact: During the upgrade period, existing customers will not be able to access the Horde webmail interface. Customers who use POP or IMAP to access their mail via regular applications will still be able to log in as usual, and will not be impacted.  We recommend using the @Mail interface for webmail access during this period.

Services affected: The upgrade will only affect clients using Netregistry’s Shared Hosting Webmail service. No emails will be lost.

Date and time: Sunday, 20th May 2012, 08:00:00 AEST – 12:00:00 AEST

Duration: 4 hours

Impact: During the window, registrations, transfers, delegations, NIC updates and renewals will be offline.

Domains will still resolve and so this will not affect website and email services which are currently running.

Services affected:

* .AU availability searches on our websites
* .AU registrations
* .AU inbound transfers
* .AU renewals
* .AU delegations (nameserver updates & glue record management)
* .AU domain updates (contact changes)
* .AU access to EPP/auth code information

As at 10:10, The issues with StoreXpress has been resolved. We are continuing to monitor its stability. Apologies for the inconvenience caused by this issue.

Original notice: 07:37am AEST 11th May 2012

Date: Friday – 11/05/2012 07:37 AM AEST

Netregistry Customer Service team would like to advise of unscheduled outage to the StoreXpress Service on the 11th of May 2012 at 07:37 AM.

Impact: Customers who have the StoreXpress service may see “An error occurred during processing” When attempting to view their StoreXpress site.

We apologise for the inconvenience caused and unfortunately cannot provide an ETA at this stage.

Netregistry’s technical service team wish to advice that the interruption with the Windows Server this morning has now been resolved. All services on this server have been restored and have returned back to normal.

Original Notice: 9:00AM AEST 9th May 2012

Netregistry’s technical service team would like to acknowledge and advise of a current unscheduled interruption to our Windows Server.

Date: Wednesday – 09/05/2012
Time: 09:00AM AEST

Services effected:

• All customers hosted on the Windows iiS7 Server.

Impact: Customers using the above listed services may experience intermittent delays during the service interruption. We apologise for any inconvenience this may cause, and will be posting updates to this notice until the current issues are resolved.

As at 11:30, one of the nodes in the Webmail cluster had been rebooted and is currently starting up all associated services. The intermittent and/or slow access to the Webmail system will be resolved shortly as the system restores its full resources.

We apologise for the inconvenience caused by this issue. If you still cannot login to the Webmail system, please check your password or reset it using TheConsole.

Original notice: 11:15am AEST 7th May 2012

Netregistry technical services team would like to advise of a current intermittent access problem to the Cloud hosting Webmail facilities accessible via http://webmail.netregistry.net/ and domain.tld equivalents for customer web names.

Date and time: issue commenced approximately 10:30am 7th May 2012

Service affected: login access to Webmail at https://webmail.netregistry.net/

Impact: Customers are intermittently unable to login to check mail. No mail will be lost.

Approximate ETA on resolution is 11:30am AEST 7th May 2012

Issue has been resolved and TheConsole is now back online.

Original Notice:

Netregistry Customer Service team would like to advise of the current intermittent outage of TheConsole control panel resulting from an upgrade applied this morning at 08:20 AEST.

Date and time: 08:20 AEST 7th May 2012

Impact: Customers are having difficulty logging into TheConsole Control Panel and the connection is timing out if logged in.

All services and servers such as Email, web hosting are not affected.

We apologise for the inconvenience caused and unfortunately cannot provide an ETA at this stage.

Issue has been resolved and Call Center phone systems came back online.

Original Notice:

Date: Friday – 04/05/2012 AEST

Netregistry Customer Service team would like to advise of unscheduled outage to our Call Centre phone system which occurred on 4th of May 2012 at 13:00 PM.

Impact: Customers calling the Netregistry call centre numbers may experience interruptions during their calls. Calls may drop during hold or throughout your conversation with our staff members.

We apologise in advance for any problems during your phone contact with us over the service outage, and we encourage customers to email us(support@netregistry.com.au) to prevent any frustrations therefore.

All PHP mail services have returned back to normal. The issues on web forms on Apache cluster has now been resolved.

Original Notice:

The Netregistry technical service team would like to acknowledge and advise of a current unscheduled interruption to our PHP mail services.

Date: Thursday – 03/05/2012 AEST

Time: 09:40AM AEST

Services effected:

• Intermittent issues on web forms on Apache cluster. Depending on if code has custom error page, there might not be any errors displayed on website, but no emails will be sent.
• This issue is intermittent and only affects the Apache cluster. Zeus and Cpanel servers will not be influenced. Webmail services will also not be affected.

Impact: Customers using the above listed services may experience intermittent delays during the duration of the service interruption. We apologise for the inconvenience this causes and will be posting updates to this notice until the current issues are resolved.