If you have requested your hosting service to be moved to our Apache web server, and following the move the site has started to display a 500 internal server error message, the problem is likely to be your .htaccess file.
Check that the .htaccess file in your hosting space has the following line commented out:
Options +FollowSymLinks
This line in your .htaccess file should have a # symbol in front, which means this option is commented out, i.e. look like this:
#Options +FollowSymLinks
Once you updated the .htaccess file, simply re-upload it to the server and click to refresh the page. We do not support manually changing the server environment configuration and therefore such options as ExecCGI, Multiviews, Indexes should be commented out as well.
If the problem persists, please contact our support team.
