Complaints Handling policy

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Should you be unsatisfied in any way with your dealings with Netregistry Pty Ltd, please summarise your issue, including your account reference, your full name and contact details and submit the complaint to feedback@netregistry.com.au. We welcome any feedback, both positive and negative, regarding your experience(s), our policies and processes, staff, our conduct in the industry as a domain and service provider, and any general industry concerns you may have. 

Upon submission of a complaint, you will receive an automated tracking number by return email, and all future communication in regards to that matter should reference that number. If you do not receive a tracking number, it means Netregistry have not received your complaint. In this instance please contact our helpdesk and an operator will assist you in submitting a written complaint. Netregistry will use the best commercial endeavours to respond to your complaint within two (2) business days, and all complaints submitted will be attended to by either a senior member of our management staff, or a member of our executive team.

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