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Invoicing and Billing

1 How to make payments

Netregistry accepts the following payment methods: Credit Card BPAY Direct Debit Prepaid Credit Cheque Credit Card Credit card is our preferred billing and payment method. Credit card payments are simple, immediate and easy to track. We do not apply a surcharge…

2 How to view invoices

Netregistry will always send a copy of the invoice to your registered email account in a PDF format, as well as save a copy in your Master Account. To view your Account invoices online, please follow instructions below: To locate and manage invoices Login…

3 Changing the billing method for your subscriptions

The following billing methods are available to customers: Credit Card Direct Debit Prepaid Credit Manual Invoice Customers who use the Manual Invoice billing method are emailed invoices upon subscription renewal and may pay their invoices via BPAY, Cheque,…

4 Refunds policy FAQ

Netregistry is today one of Australia's largest and most respected domain name registrars and web hosting organisations. In the spirit of such growth, it is the policy of Netregistry to maintain a fair balance when providing services or subscriptions to customers.…

5 FAQ: Why can't I be invoiced for domain renewal?

Netregistry can not provide invoices in advance of a domain registration renewal. This is due to the agreement we are in with the regulatory bodies associated with TLD registries. Registrants are to have freedom in selecting their next domain name Registrar…

6 Account fees and Late Payment fees

Account fees Netregistry charges a minor account fee of $4.40 AUD for any any email, web hosting, e-commerce, VPS, or any other subscription service where the billing is Invoiced for payment. This fee is included for every invoice regardless of billing period…

7 Billing options

When ordering and renewing subscriptions, customers may choose from a variety of billing methods and frequencies. This support page outlines the available options. Billing methodsCustomers may choose one of the below billing methods when ordering or renewing…

8 Updating the Payment Method and Billing Details for a current order

Netregistry offers a way to update the billing details on a particular order, as long as the order has not yet been rejected. In order to update these details the following steps will need to be taken: Login to your Account level console using the Master…

9 FAQ: I moved my domain name from Netregistry to another provider, but I’m still being charged for hosting

"Domain name registration" and "Hosting subscriptions" are two distinct services provided by Netregistry. Domain names Domain name registration is the acquisition of a Country Code (CC) or Generic Top Level (gTLD) Domain Name for use on the world wide web…

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