NetRegistry Knowledgebase

In the categories below you will find answers to most problems you may experience as well as tutorials to help you make the most of your NetRegistry Service.

  • Category Icon Accounts & Billing (23)
    Merging and Splitting Accounts, Invoices, Refunds, Passwords and more.
  • Category Icon Dedicated Hosting (9)
    Fully customisable hardware and software with 99.9% uptime guarantees and SLAs
  • Category Icon Domain Names (43)
    Information relating to the registration and management of domain names.
  • Category Icon Downloads (6)
    A range of how-to documents to assist clients in the completion of complex tasks.
  • Category Icon eCommerce/Payment Gateway (102)
    CustomStore, Payment Gateway, SSL Certificates
  • Category Icon Email (55)
    Configuring email, spam filters, quotas, autoresponders, Webmail and more
  • Category Icon Forms (3)
    General contact and account forms for NetRegistry customers
  • Category Icon Legals (15)
    Including Terms and Conditions, Policy, Disclaimer and Special terms of contract
  • Category Icon Resellers (18)
    FAQs, Payments, TheConsole
  • Category Icon Service Alerts (18)
    This is where we post any issues relating to our service, including scheduled downtime.
  • Category Icon Web Design & SiteBuilder (25)
    SiteBuilder tutorials and general web design answers.
  • Category Icon Web Hosting (113)
    Account Set-up, FTP, Server versions, Passowrd protection, WebStats, Frontpage

Service Alerts rss button

Unscheduled network interruption - Dedicated Hosting housed at Global Switch - 6:15pm AEST 27th July
07/27/2010 06:49 PM
18:34 AEST (GMT +1000) 27th July 2010 Netregistry would like to advise of a current network outage for some Dedicated Hosting customers located at the Global Switch data facility. The System Administration team is currently investigating the caus ... Read More
Unscheduled network interruption - Dedicated Hosting housed at Global Switch - 5:50pm 27th July - RESOLVED
07/27/2010 06:37 PM
Netregistry would like to acknowledge and advise of a temporary interruption to network connectivity which took place for some Dedicated Hosting customers housed in the Global Switch data facility this afternoon at 5:50pm AEST. The problem was id ... Read More
Domain Transfer Process for Bottle Domain Customers
07/28/2010 05:27 PM
Due to the termination of Australian Style Pty Ltd's registrar accreditation, auDA (Australia's governing body for .au domain names) have become a temporary registrar for domains that were previously registered through Australian Style Pty Ltd ( ... Read More
WARNING: Domain Registration scam from "Domain Register Pty Ltd" - July 2010
07/08/2010 02:48 PM
Netregistry was made aware of yet another Domain Registration invoice scam. Please be aware, another scam company has been setup by the same operators as those running "Domain Name Group Pty Ltd" (See this warning notice article for details). Thi ... Read More
WARNING: Domain Registration scam from "Domain Name Group Pty Ltd" - July 2010
07/07/2010 11:15 AM
Netregistry Domain Management team was made aware of a new Domain Registration scam, currently in operation from the "Domain Name Group Pty Ltd" (ABN: 135462305), a company registered and operated from South Perth, WA (despite listing a Melbourne ... Read More
Recent Security Update by Microsoft known to restore SMTP settings to default (breaks Outgoing Mail) - 18th May 2010
05/18/2010 10:57 AM
Netregistry Customer Care would like to advise clients of a recent Microsoft security upgrade causing to reset the SMTP settings on the system, resulting in breaking current Outgoing Email setup. Link to the patch details: http://support.microsof ... Read More
WARNING: Another Domain Transfer email scam from Domain Registry of America (via BRANDON GRAY INTERNET SERVICES INC dba NameJuice.com)
06/29/2010 03:39 PM
Netregistry Customer Care would like to warn domain registrants regarding another Domain Transferal scam. Domain Registry of America (DROA) are at it again (see here for a previous notice regarding an email scam from Domain Registry of America) w ... Read More
IMPORTANT: Changes to your Administrative panel (TheConsole) Layout
05/04/2010 10:34 AM
Netregistry Customer Care team would like to advise of an important update in the layout of your Administrative panel - TheConsole. On Tuesday May 11th, 2010, we're launching the latest version of the console with some significant changes. You sh ... Read More
WARNING: Netregistry Account login Phishing Scam email - 14th March 2010
03/15/2010 11:05 AM
Netregistry was made aware of an account login details phishing scam (see linked article for more details) going out by email to domain registrants email addresses acquired illegally by harvesting public Whois databases. An Email message is being ... Read More
WARNING: Domain Renewal mail scam from "Domain Renewal Group" in the US
03/02/2010 11:51 AM
UPDATE: 2nd March 2010: Please note, this article (posted approximately 6 months ago) is still current and we continue to receive notifications regarding letters being sent to registrants of the below nature. We recommend our Resellers to post a ... Read More
Australian Domain Registration transfers from Bottle Domain to Netregistry - please be aware:
07/22/2010 12:04 PM
As announced by AuDA (Australian Domain Authority) yesterday (15th April 2009), transfers of Australian domain registrations from Bottle Domains are currently stopped, and any pending transfers will fail. This was a result of further breach of Re ... Read More
Security Warning: WebMail Account Phishing Scam EMail
07/23/2009 12:49 PM
Netregistry would like to warn customers of the following email phishing scam currently going out to a lot of users worldwide. Please be aware, Netregistry will never request any of your logon information to be e-mailed in plain text. Clients wil ... Read More
.BIZ Registry: Release of One and Two character .BIZ domains
09/09/2009 12:04 PM
The Domain Administration team would like to advise that from the 1st June 2009, the .BIZ Registry (Neustar), has released one and two character .biz domain names to the domain marketplace. To obtain a one or two character .biz domain name, Neu ... Read More
IMPORTANT: Indefinite .CN Domain Registry Hold
01/07/2010 05:07 PM
NetRegistry wishes to advise that CNNIC (China) domain registry has announced a hold on all .CN registrations from overseas registrars, including registration's through the Neustar provider. As a result of this suspension, all new .CN domain regi ... Read More
Multiple Domain Renewal option now available in TheConsole - September 2009
12/17/2009 12:01 PM
Netregistry Customer Service team would like to advise of a great new development recently released for TheConsole administrative panel used by clients to manage their domain registrations and services. Customers holding multiple domain names are ... Read More
Security Warning - Account phishing attempts by phone
03/03/2009 02:04 PM
NetRegistry was recently made aware of fraudulent attempts to obtain Dedicated Hosting server login information from clients by phone posing to be a member of the Customer Service team. Please be advised that no member of NetRegistry staff will e ... Read More
WARNING: Domain Renewal email scam from "ISP Renewal" in UK
09/17/2009 01:51 PM
Netregistry was recently made aware of the latest domain renewal scam which is coming to registrants contacts email addresses from a "ISP Renewal" company claiming to be in UK (Whois shows the fraudster originates from Russia/Latvia). The email s ... Read More
WARNING: Domain Transfer email scam from Domain Registry of America (via NameJuice.com)
11/09/2009 10:36 AM
Netregistry was recently made aware of a recent Domain Transfer email scam from Domain Registry of America, using the services of NameJuice.com (BRANDON GRAY INTERNET SERVICES INC.) The email notice appears as a transfer authorisation request to ... Read More