NetRegistry Knowledgebase

In the categories below you will find answers to most problems you may experience as well as tutorials to help you make the most of your NetRegistry Service.

  • Category Icon Accounts & Billing (15)
    Merging and Splitting Accounts, Invoices, Refunds, Passwords and more.
  • Category Icon Dedicated Hosting (6)
    Fully customisable hardware and software with 99.9% uptime guarantees and SLAs
  • Category Icon Domain Names (27)
    Information relating to the registration and management of domain names.
  • Category Icon Downloads (6)
    A range of how-to documents to assist clients in the completion of complex tasks.
  • Category Icon eCommerce/Payment Gateway (46)
    CustomStore, Payment Gateway, SSL Certificates
  • Category Icon Email (37)
    Configuring email, spam filters, quotas, autoresponders, Webmail and more
  • Category Icon Forms (6)
    General contact and account forms for NetRegistry customers
  • Category Icon Legals (12)
    Including Terms and Conditions, Policy, Disclaimer and Special terms of contract
  • Category Icon Resellers (12)
    FAQs, Payments, TheConsole
  • Category Icon Service Alerts (16)
    This is where we post any issues relating to our service, including scheduled downtime.
  • Category Icon Web Design & SiteBuilder (6)
    SiteBuilder tutorials and general web design answers.
  • Category Icon Web Hosting (87)
    Account Set-up, FTP, Server versions, Passowrd protection, WebStats, Frontpage

Service Alerts rss button

Australian Domain Registration transfers from Bottle Domain to Netregistry - please be aware:
05/20/2009 12:40 PM
As announced by AuDA (Australian Domain Authority) yesterday, transfers of Australian domain registrations from Bottle Domains are currently stopped, and any pending transfers will fail. This was a result of further breach of Registrar agreement ... Read More
.COM/.NET Domain Registry (Verisign) Scheduled Maintenance - 31st May 2009
05/25/2009 04:33 PM
Netregistry Domains department would like to advise of upcoming registry maintenance for the .com and .net TLDs (Top Level Domains). Maintenance operations are scheduled for Sunday, May 31, 2009 UTC 1am – 1:45am. For majority of our custome ... Read More
Emergency Security Upgrade - JSP service - 1st July 2009
06/30/2009 04:28 PM
Netregistry Technical Services team will process an emergency security upgrade on the JSP webservices tomorrow morning from 7:30am AEST (GMT +1000). Services affected: JSP web services (Java Server Pages, Java Servlets) Date and time: 7:30am AEST ... Read More
Important Security Update for X-Cart Online Store Owners - February 2009
02/17/2009 11:18 AM
Message from the X-Cart Security Team: During internal security audit a critical security issue has been detected in X-Cart. The issue makes the software vulnerable to attackers who wish to gain access to the server file system. The solution is t ... Read More
Microsoft Security Update Vista and MS Server 2008 - 961260 - disables access to your Administrative Console
02/24/2009 09:55 AM
NetRegistry would like to advise that the most recent Microsoft Security Update for Windows Vista and MS Server 2008 dated Tuesday, February 10, 2009 (961260) causes failures when attempting to login to your Administrative panel - TheConsole. Whe ... Read More
Phone difficulties - delays expected
06/29/2009 10:54 AM
Netregistry is currently experiencing problems with the phone system. Some customers may have difficulty getting through or may experience unusually long delays. Technicians are currently working on the problem. It is still possible to lodge supp ... Read More
Scheduled Maintenance - Mailroom (Email Marketing) - 27th May 2009
05/25/2009 05:54 PM
Netregistry Technical Services team would like to advise of an upcoming maintenance required for the Email Marketing system associated with services Mailroom and Mailroom Pro. Date: 27th May 2009 Time: 8am AEST (GMT +1000) Duration: Up to 1 hour ... Read More
Scheduled Maintenance - Windows hosting platform (IIS) - 11th June 2009
06/10/2009 12:24 PM
Netregistry Technical Services team would like to advise of an upcoming scheduled outage on some parts of the IIS web cluster as the systems go down for security upgrades. Date: 11th June 2009 Time: 7:30am AEST (GMT +1000) Duration: 20 minutes Se ... Read More
Scheduled Maintenance - Windows Updates - 30th June 2009
06/30/2009 02:59 PM
Netregistry technical services team would like to advise of an upcoming scheduled security update maintenance on all Windows systems tonight starting from 9pm AEST (GMT +1000). Services affected: IIS-ad-2 (session state server) IIS-ad (MSSQL 20 ... Read More
Scheduled Security Upgrade - FTP and Payment Gateway systems - possible 5 minute outage - 11th June 2009
06/10/2009 03:28 PM
Netregistry Technical Services team would like to advise of an upcoming Security upgrade that is required for the FTP and Payment Gateway systems. Date: 11th June 2009 Time: 8am to 8:30am AEST (GMT +1000) Servers affected: FTP servers and Payment ... Read More
Scheduled WebMail software Upgrade - @mail - 25th May 2009
05/20/2009 12:33 PM
Netregistry Technical Services team would like to advise of upcoming @mail webmail system upgrade. Date: 25th May 2009 Time: 19:00 to 20:00 AEST (GMT +1000) Service affected: @mail webmail service only Clients will not be able to login and admini ... Read More
Security Warning - Account phishing attempts by phone
03/03/2009 02:04 PM
NetRegistry was recently made aware of fraudulent attempts to obtain Dedicated Hosting server login information from clients by phone posing to be a member of the Customer Service team. Please be advised that no member of NetRegistry staff will e ... Read More
Security Warning: WebMail Account Phishing Scam EMail
03/18/2009 10:02 AM
Netregistry would like to warn customers of the following email phishing scam currently going out to a lot of users worldwide. Please be aware, Netregistry will never request any of your logon information to be e-mailed in plain text. Clients wil ... Read More
UPDATED: Netregistry is moving! Call Centre phone access
06/01/2009 01:30 PM
UPDATE: 1st June 2009, 1:22pm AEST (GMT +1000) Netregistry is pleased to confirm our Call Centre operations have resumed at the expected time of 9am Saturday the 30th May. Unfortunately there are still some issues with calls diverting incorrectly ... Read More
WARNING: Domain Renewal mail scam from "Domain Renewal Group" in the US
04/02/2009 11:37 AM
Netregistry was recently made aware of the latest domain renewal scam which is coming to registrants postal addresses from a "Domain Renewal Group" company in the US. The letter sent to registrants appears as a legitimate renewal reminder notific ... Read More
Whois Contact Data Reminders
07/03/2009 04:37 PM
It is ICANN policy (Whois Data Reminder Policy or WDRP) that a reminder notice is sent annually to the registrant of every single .com/.net domain name. Registrants must review their Whois Data and inform the relevant registrar (for example NetR ... Read More
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