Service level agreements

Mission Critical web hosting is as important to us as it is to you

We take it so seriously, we've designed a service level agreement to emphasise our focus on ensuring your website is available all the time.

NetRegistry's service level agreement is only available on our premier web hosting service, Mission Critical.

Rebates for downtime

Offering a full monthly rebate compensation to any Mission Critical web hosting customer who experience less then 99% uptime.

Uptime (monthly)	Rebate compensation
99.99% - 100.00%	0%
99.49% - 99.98%	25%
99.00% - 99.49%	50%
< 99.00%	100%