Domain auto-renewals

Categories Domain Names Tags domain names

What is domain auto-renewal?

Before now, domains had to be manually renewed through The Console – customers received several reminder emails that directed them to the renewals page to enter credit card details or use pre-paid funds to renew their domain names. However, Netregistry has introduced domain auto-renewals, where you can set up automatic payments to be deducted from your account (pre-paid or credit card) when your domain is up for renewal. 

How does auto-renewal work?

Previously, customers received several reminder emails, beginning 90 days before domain expiry, with a link to renew their domain through The Console. Netregistry will still send out a reminder notification, however it will be a single email to alert you that your domain will be renewed automatically

This email will arrive 30 days before expiry to let you know that the auto-renewal workflow will be processed and then a second email will let you know that the auto-renewal is successful.

How do I manage my domain auto-renewal settings?

To manage your domain auto-renewal settings, follow these instructions:

  1.  Log into The Console
  2.  In the upper right hand corner, click 'View a summary of all domains'
  3.  Use the toggles next to each of your domain names to turn on/off auto-renewal

Can I cancel an auto-renewal after the domain is renewed?

Yes, you can. This will revert your recently-renewed domain back to manual renewal and when the time comes for your domain to be renewed again, you will get the manual renewal email reminders, beginning 90 days before. 

What will happen if I turn on auto-renewal within 30 days of expiry?

If you turn auto-renewal on within the 30 day expiry period, your auto-renewal will go through on the spot and will be set up to auto-renew for all future renewals.

What if my auto-renewal is not successful?

If your auto-renewal is not successful, due to incorrect credit card details or insufficient pre-paid funds, please contact the Netregistry Domains team to resolve the issue and ensure your domain renewal goes through as planned. It's important to make sure your contact details are up to date at all times, if any issues arise, we can then contact you to resolve these as required.

If you run into trouble with auto-renewal, please don't hesitate to contact us.

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