FAQs NETantics to Netregistry

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Migration FAQ

Welcome to Netregistry!
We have helped over 500,000 Australian businesses expand and grow in the digital space and we offer a comprehensive suite of services that can help your businesses grow online. Services range from world-class website hosting to great value domain names, effective web design and online marketing services.


What does this mean for me?
The way you manage your services has changed - the new interface you’ll be using, The Console, is constantly being updated so we can offer you the best possible experience.
Also, if you had web hosting services with Netantics, your service is now hosted on our local infrastructure based in Sydney, Australia.

How do I get support?
Netregistry offer 24/7 support via phone, email, live chat & a support centre.

Phone Local (02) 9934 0501 International(+612) 9934 0501
Email http://www.netregistry.com.au/forms/ticket/
Live Chat At the footer inside of the Support Centre or by clicking here 
Support Centre http://www.netregistry.com.au/support/

To make changes to your account via the phone we’ll first need to verify you. Netregistry makes use of a quick and easy support code, which is generated inside of the console. Please refer to this article for more information on how to retrieve your support code.

What are my new email settings?
Your email settings have changed slightly. Please refer to the following articles for a complete list of email settings and email client/device specific guides.

Email Software Settings
Email Setup Tutorials

MX and CNAME Mail Zone settings:

  • Mail (MX) Records:

MX: mx2.netregistry.net
MX: mx3.netregistry.net

  • Mail (CNAME) Records:

CNAME: pop - pop3.netregistry.net
CNAME: smtp - smtp.netregistry.net
CNAME: mail - pop3.netregistry.net

How do I reset my Netregistry account password?
Head over to our forgotten password wizard.

Simply follow the prompts and enter your details to retrieve your account. If you’re still having issues accessing your account please contact customer service.

How do I check my invoice?

  1. Log into The Console
  2. Click on the Billing tab

What payment methods do Netregistry accept?
At Netregistry we accept the following four payment methods.

  • Credit Card
  • Direct Debit
  • Prepaid
  • Manual Invoice

For more information on the methods & how to choose the way you pay please refer to this article.

How do I manage my hosting in the console

  1. Log into theconsole.netregistry.com.au 
  2. Click "Manage" next to your domain in the "Manage Your Domains" section 
  3. Click the service you wish to manage on the dashboard or on the left hand side navigation bar 
  4. Manage your service ("Cloud Hosting"; "Domain Name"; "Email") here

What are the Netregistry Nameservers?
Netregistry uses to sets of name servers. Our primary name servers are:

  • ns1.netregistry.net
  • ns2.netregistry.net
  • ns3.netregistry.net

Once your domain name is delegated to our name servers you can make DNS changes inside of the Zone File Manager. For more in depth information please refer to this article.

How do I manage DNS?

  1. Log into The Console
  2. Click 'Edit DNS' next to the domain you want to edit
  3. Click 'Zone Manager'
  4. From this page you can add, remove or edit zone records
  5. To add a zone record, click on the record type you wish to add and follow the on-screen prompts

Remember to ensure that your domain name is delegated to our primary name servers otherwise changes you make inside of the Zone Manager won’t reflect to the internet.

Setting up Web/URL Forwarding
Have a read of this article

How to login to webmail?

  1. Head over to https://webmail.netregistry.net 
  2. Type in your email address and password
  3. Click on [Login]

How do I find my FTP details?

  1. Log into The Console
  2. Manage the domain you want to make changes to
  3. Click Cloud Hosting
  4. Scroll down to Current FTP Accounts
  5. Click Show Password
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