The domain I want to register has already been registered!
Domain names are registered on a first-come, first-served basis; provided the registrant of the domain is eligible to hold the license (ie: they meet all the requirements).
Should you find the domain name you want to register is taken, you can attempt to contact the owner of the domain name license to determine their willingness to transfer it to you. However they are under no obligation to do so.
Note: Netregistry can only provide you with a domain name registrant's contact information as detailed on the whois public record.
A domain, for which I hold a trademark, has already been registered; or
I want to contest the registrant eligibility for a domain name
Customers have some options available to them and may pursue them with the relevant authorities.
- .au domains - .au Dispute Resolution Process (auDRP).
Complaints about .au registrant eligibility are handled by the Australian Domain Name Administrator (auDA) in accordance with the Complaints Policy. The auDA is the policy authority and industry self-regulatory body responsible for the administration of .au domain names. To lodge a domain complaint, you can contact the auDA:
Telephone: 1300 732 929
Facsimile: 03 8341 4112
Post: 114 Cardigan Street, Carlton VIC 3053
The auDA will conduct a full investigation into your complaint and will advise you accordingly.
- .com/net/org/info/biz domains - Uniform Dispute Resolution Process (UDRP).
The Internet Corporation for Assigned Names and Numbers (ICANN) is the body responsible for the administration of generic top level domain names (gTLD).
- For all other domain types please contact Netregistry at firstname.lastname@example.org for further information.