Migration to The Console – My Account Payments
You should have recently received notification of your account moving to our new operating platform, The Console. As such, the way you manage your services with us has changed - for the better.
In addition to you now being able to manage your billing account via The Console, we’ve enhanced our payment methods on offer to streamline your experience.
Credit Card Payments
There is action required if you choose to pay using your credit card.
Your account has been moved into The Console and you still have access to automated payments using your Credit Card. Unfortunately, we were not permitted to transfer your card details between billing systems, so you’re now required to follow these steps in order to add card details to your account.
On our previous billing system your payments would have been processed with the transaction reference coming from Uber Global, as below:
Uber Australia E1 Pty Ltd
Now that you’re on The Console, your transactions will be processed with a Netregistry payment reference, which will appear on your statement like this:
Netregistry Pty Ltd
Please be aware of this change when reviewing your account statements and don’t hesitate to contact us with any questions you may have.
Direct Deposit (EFT) Payments
The easy automatic way to keep on top of your payments
The function is Direct Debit and allows payments to be deducted automatically from your account. All you need to do is fill out this form, send it back to us and we’ll do the rest for you.
Action required: change to Biller Code details
You can continue to pay by way of this facility in The Console, but it is imperative that you enter your new Biller Code: 58123
Payment references will change with each invoice. To ensure you use the right payment reference, please read this support article for information on where to find the correct payment reference.
Please note: payments submitted via BPay take up to 3 business days to process through to our account.
The Console allows you to deposit funds into a pre-paid account via Credit Card or BPay.
If you’d like to find out how to set this up for your account, please visit this link.
We’re here to help!
Should you have any questions or concerns regarding the changes we’ve mentioned regarding your account, please let us know by calling 02 9934 0501, +61 2 9943 0501 (Intl.) or emailing via firstname.lastname@example.org