General QuestionsWhen did PlanetDomain become part of Netregistry Group Ltd?
PlanetDomain and subsidiary brands were acquired by Netregistry Group Ltd in 2007.
What is happening with PlanetDomain?
Customers from PlanetDomain are being consolidated into Netregistry Group's premium retail brand, Netregistry, so we can streamline our product and services to bring you the best of both companies.This consolidation will commence at 6:00pm AEST (GMT+10) on Wednesday 21st August and conclude by 8:00am AEST (GMT+10) Thursday 22nd August, 2013.
Will any of my domains or services go down during the consolidation?
No, domain name and hosting services will not be impacted. This is a consolidation of customer databases and will have no impact on the availability or accessibility of your domain names and/or website hosting services. During the consolidation window, you will not be able to access your account online to make new purchases, but your domain name, website and email services will NOT be impacted as a result of this change.
How do I log in to my account after the brand consolidation?
What level of customer service and support can I expect from Netregistry?
Since the acquisition, the Netregistry support team have been providing support to all PlanetDomain customers, therefore you will continue to receive the same level of service during and after the consolidation occurs.
What are the Netregistry Support Contact Details?
Will the cost of my EXISTING services increase as a result of this consolidation?
No, all of your current subscription services will continue to renew at their existing prices.
What happens when my services are due for renewal?
Your renewals will be processed by Netregistry at your existing prices on your current renewal dates.
What about NEW products and services?
Netregistry offer a comprehensive suite of services that can help you grow your business online. These include domain names, hosting, web design, online marketing, VPS and security based products. After the consolidation, you will be able to purchase any product that is offered by Netregistry and new services will be charged at Netregistry's competitive pricing.
Will my existing PlanetDomain communication preferences change?
When did this change take place, I've never been notified about this?
Domain Name and DNS Management Questions
Will my nameserver/DNS details change?
No. Your existing DNS settings will continue to operate as normal. It is worth noting that all new subscriptions will be configured with Netregistry DNS server names upon setup, but this will happen automatically for you.
Are there any changes to how I manage my domains?
No. No you will be managing your domains the same way, however Netregistry does have an improved user interface for the Console.
Are there differences in domain prices and what price will I renew at?
All existing renewals will be processed at your existing prices. Domain registration prices in PlanetDomain included DNS management. However, Netregistry domain registration doesn't include DNS management (it is sold separately), so your current PlanetDomain prices are lower.
Will my domain registrar change to Netregistry?
Web Hosting Questions
Now being part of Netregistry, how will this affect the hosting of my website?
All existing PlanetDomain hosting customers will remain on their current hosting platforms and packages. Managing your current hosting should be business as usual, and if you need to, you can upgrade at a later stage to a new Netregistry product if you feel it better suits your needs.
Do the inclusions in my web hosting package change?