PlanetDomain: General Support Notice regarding Brand Consolidation

Categories Brand Consolidation
PLANETDOMAIN – GENERAL SUPPORT NOTICE


We recently commenced plans to consolidate all retail customers, including PlanetDomain and it's subsidiary brands, into Netregistry for a streamlined service offering and the best in quality for support. Netregistry is Australia's largest domain name provider and has helped over 500,000 businesses grow online.

This brand consolidation will commence on 21st August 2013, at 6:00pm AEST (GMT+10), and conclude prior to 8:00am AEST (GMT+10) August 22 2013. During this consolidation you will not experience any downtime of domain names or services as a result, however, we still recommend you read through the following points carefully:

 

What happens to my current domains and hosting services with PlanetDomain?

Your current domain names and web hosting services registered with PlanetDomain will remain unchanged. We will honour all existing prices, therefore any future domain name and service renewals will be invoiced at their current renewal pricing. Any NEW domain registrations or purchases after the consolidation date, 22nd August 2013, will be completed with Netregistry.

 

Managing your account after consolidation

Your administration panel will now be provisioned through the Netregistry interface, which has an improved look and feel to your current admin panel. This interface is much easier to use and our Customer Service team, who already provide your support under the PlanetDomain brand, will be on hand to help with the transition.
Please note, your username and password details will remain the same. After consolidation, you will be able to log into your account via  https://theconsole.netregistry.com.au.
 

FAQs & Support

For answers to your other questions surrounding this brand and administration panel migration, please read these FAQs.

Netregistry’s support centre and customer service department are available 24x7. Contact us by submitting a support enquiry or call 02 9934 0501 (+61 2 9934 0501 for customers outside Australia).
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