RESOLVED: CRITICAL CUSTOMER ISSUE - Notifications being sent to Google mail services

Categories Service Alerts

RESOLVED - 17/01/2014

The Netregistry technical service team would like to advise that this issue has been resolved. 

UPDATE  - 5pm AEDT, 14/01/2014

Our senior engineering team are currently working on implementing a solution to address the recent requirement changes made by Google to their mail servers. The estimated time to implement this change is currently 3 business days, during this period we recommend that you consider setting your current email contact to an alternate address not hosted with Google.

Netregistry apologizes for any inconvenience this issue may be causing our customers and trust we are working to resolve this issue as timely as possible.

ORIGINAL NOTICE

Netregistry has identified a critical issue currently affecting our customer.

All emails being sent out from TheConsole to an email account hosted with Gmail (this includes both Gmail and Google Apps hosted email) are being actively rejected by the Google servers.

The cause of this has been identified and our Console applications are being re-engineered to comply with the new Google IPv6 mail requirements.

DATE - Tuesday January 14th 2014 (commencing 3:00AM AEDT)

ETA TO RESOLUTION– Not available presently.  Next update 5pm AEDT, 14/01/2014

IMPACT

All notices including domain renewal notices being sent from TheConsole to any email account hosted with Google, including Gmail (ie @gmail.com) is presently failing to be delivered.

If you have as your primary account contact a Google email account, you may be missing important notifications and presently Netregistry advises you to not rely solely on email notices for domain renewals, invoices and the like at this time.

WORKAROUND

While we address the issue in our application you may wish to consider setting your current email contact to an alternate address not hosted with Google.

Netregistry apologizes for any inconvenience this issue may be causing our customers. We are working on resolving it as quickly as is possible and all of our senior engineering resources have been re-tasked to the issue.


If you have any concerns at all please let us know at: feedback@netregistry.com.au

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