RESOLVED - Unscheduled Service Interruption - 15th November 2013

Categories Service Alerts

Resolved: 6:50 PM AEDT - 15/11/13

The Netregistry technical services team would like to advise that this issue has been resolved. We apologise for the inconvenience and appreciate your patience during this time.

Update - 2:00 PM AEDT

After investigating the issue, we've determined that the problem is isolated to Bigpond/Telstra customers. Customers using a Bigpond/Telstra internet connection may be experiencing issues connecting to services hosted on our network.

The problem has been identified on Telstra's end and we are awaiting updates from them for a resolution.

Original Notice

The Netregistry technical service team would like to acknowledge and advise that we've received reports from a segment of our customers, advising that they are having difficultly connecting to some of the services they have hosted with us. We'd like to confirm that all our services are operational and working regularly at the moment. At this point in time, we believe the issue may be ISP related and therefore only affecting customers using a particular ISP. We are however still investigating the issue and will be updating this notice as we gather more information regarding the problem.

Date  Friday 15th November 2013
Start Time 12:00 PM AEDT

Services effected

Customer who are affected are advising they are not able to connect to any of our systems.

Impact

A segment of our customers are unable to connect to their website and email services hosted with us. They are receiving time out errors when attempting to connect. The website and email hosting services are running as per normal however so no loss of emails will occur. We apologise for the inconvenience this causes and will be posting updates to this notice until the current issues are resolved.

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