RESOLVED: Unscheduled Service Interruption - Call Centre Phone System - 17th August 2013

Categories Service Alerts

UPDATE: 3:034 PM AEST Saturday 17th August 2013

The problems causing the below mentioned service interruption have been resolved. We apologise for the inconvenience this has caused our customers.

ORIGINAL NOTICE: 2:25 PM AEST Saturday 17th August 2013

The Netregistry technical service team would like to acknowledge and advise of a current unscheduled interruption to our phone system. During this time, customers attempting to call our help desk will not be able to speak to our staff.

Date   Saturday 17th August 2013
Start Time  2:25PM AEST

While our system engineers work together with our telephone system provider to resolve the issue we request that customers contact us via our email or live chat support channels.

Services effected

No production customer services are affected by this outage.

Impact

Customers are not able to speak to our Customer Service team over the phone for the duration of the outage. We apologise for the inconvenience this causes and will be posting updates to this notice until the current issues are resolved.

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