RESOLVED: Unscheduled Service Interruption - Payment Gateway - 30th June 2013

Categories Service Alerts

UPDATE: 12:40PM AEST 30th June 2013

We have received a resolved notice from the vendor, the payments on our gateways have resumed operating, indicating that the network access for the Quest Payment Gateway has been restored. We apologies for the inconvenience caused during this outage.

Original post: 9:30 AEST 30th June 2013

The Netregistry technical service team would like to acknowledge and advise of a current unscheduled interruption to our Payment Gateway services. The cause of the issue is currently being investigated and further updates will be posted as they become available.

 DateSunday June 30th 2013
 Start time09:30 PM AEST

Services effected

  • Quest Payment Gateway service (NAB customers)

Impact

Customers using the above listed services may experience errors or failed payments during the duration of the service interruption. Customers attempting to make payments for subscriptions held with us may also encounter payment errors. We apologise for the inconvenience this causes and will be posting updates to this notice until the current issues are resolved.

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