RESOLVED - Service Alert - Website Builder Control Panel Disruption

Categories Service Alerts

RESOLVED - Service Alert - Website Builder Control Panel Disruption

UPDATED 11/12/2015, 5.30PM AEDT: The update has been deployed by our techinical service team and the Website Builder Control Panel has been restored. Any customer srill experiencing issues are to contact our support team.

UPDATE: 11/12/2015, 11:30AM AEDT: Our Vendor has provided an update for the Website Builder Control Panel. Our technical service team will be deploying the update as a priority.

UPDATE 10/12/2015, 5PM AEDT: Some functionality has been restored to the Website Builder Control Panel. Customers may be able to edit and publish some website pages however may still experience errors.

UPDATE 10/12/2015, 10AM AEDT: Our technical service team have been working with our Vendor to restore the Website Builder Control Panel. We have identified the issue and are now working to resolve the matter. We appreciate your patience during this period.

UPDATE - Customers are now able to login to their site builder control panels, however they will be unable at this time to publish any changes.

We would like to advise our legacy site-builder customers that at this time there is an issue with the control panel that will prevent users form accessing, editing or publishing any changes to their sites at this time.

We are Working to restore the control panel as a priority at this time.

We will update this alert as more information becomes available.

Start Date: 1:30pm AEST

Service Impact
Customers with legacy website builder products will be unable to manage/edit/publish changes to their websites.

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