Unscheduled Network Outage - 27th Aug 2013

Categories Service Alerts

Resolved: 8:50AM 27/08/2013

The Netregistry technical service team would like to advise that this issue has now been resolved.

Be advised you may experience some performance issues as services restore to normal operation. Further information to the cause of the issue is TBA.

We apologise for the inconvenience and appreciate your patience throughout this service disruption.

Update: 8:40AM 27/08/2013

All systems have now been restored, services should resume as normal. Customer service is now available and able to provide assistance.

Extended wait times will continue for customers trying to contact customer support, we ask that customers with non urgent inquiries please send them via email to support@netregistry.com.au in the interim.

Update: 8:10AM 27/08/2013

Access to customer facing systems has been restored. Customers will now be able to access and the Console to administer and manage domains and services.

Original Notice: 7:00AM 27/08/2013

The Netregistry technical services team would like to advise that we are currently experiencing network connectivity issues impacting internal and customer facing systems, also resulting in extended wait times for phone support.

During this time our live chat system is also is not available due to these connectivity issues.

Our systems engineers are currently working to resolve this issue so we can resume customer service operations as soon as possible.

Further updates will be provided as we work to resolve this issue. We appreciate your patience and understanding during this time.
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