Unscheduled Service Interruption - 10th November 2013

Categories Service Alerts

Update 3:15 PM AEDT:

The cause of the interruption to our services has been resolved and services have begun returning to normal operation. Within the next 10-15 minutes, all services should be back to normal. We apologise for the inconvenience this disruption has caused.

Update 2:30 PM AEDT:

The cause of the service disruption has been identified and our senior network engineers are currently working to mitigate the issue.

Original Notice 1:32 PM AEDT:

The Netregistry technical service team would like to acknowledge and advise of a current unscheduled interruption to some of our services. The cause of the issue is currently being investigated and further updates will be posted as they become available.

Date  Sunday 10th November 2013
Start Time 1:32 PM AEDT

Services effected

  • All cPanel Hosting services
  • All Cloud Hosting services
  • All VPS Hosting services
  • Mailroom, Payment Gateway, StoreXpress, SiteBuilder services
  • The Console, used by customers to manage their accounts online
  • Support services such as our phone, email and chat support services

Impact

Customers using the above listed services may experience downtime or connection issues throughout the duration of the service interruption. We apologise for the inconvenience this causes and will be posting updates to this notice until the current issues are resolved.


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