Unscheduled Service Interruption - Cloud Email Hosting - 17th September 2013

Categories Service Alerts

Update 3:30 PM AEST 18th September 2013:

The problems causing email delivery delays have been resolved. The issue was caused by high load on our SMTP service. This resulted in emails being sent out via our SMTP service to arrive at their recipients delayed.

Update 1:30 PM AEST 18th September 2013:

We have identified the cause of the email delays on our Cloud Email Hosting infrastructure and are currently applying modifications to the sever to address the problems. Customers who are affected by this issue should begin seeing a significant decrease in the delivery delays of their incoming and outgoing emails. More updates to follow.

Update 12:30 PM AEST 18th September 2013:

The Netregistry technical service team would like to acknowledge and advise that some customers email accounts are still experiencing significant delays in receiving emails. We are currently investigating this problem and will be posting an update once we have more information available.

Update 5:21 PM AEST 17th September 2013:

Please be advised that the problems causing email delays and and sending errors have been resolved. We apologise for the inconvenience this unscheduled interruption to our Cloud Hosting Email service may have caused you.

Original Notice:

The Netregistry technical service team would like to acknowledge and advise of a current unscheduled interruption to our Cloud Email Hosting service. The cause of the issue is currently being investigated and further updates will be posted as they become available.

Date  Tuesday 17th of September
Start Time 4:00 PM AEST

Services effected

  • Cloud Email Hosting

Impact

Customers using the above listed services may experience delays in receiving emails as well as errors when attempting to send out emails. We apologise for the inconvenience this causes and will be posting updates to this notice until the current issues are resolved.

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