Domain expiry and hosting subscription renewal notices are emailed to the contact email address you provided upon account registration. To avoid missing these email notices, it is important for you to keep your contact details up to date. Instructions on how to update these are below.
Update your account contact details in The Console
Customers who can log into their accounts should follow the instructions below to update their contact details. If you have forgotten your password or are having trouble logging in, you can request a password assistance email. This email will be sent to the current contact email address we have on file.
- Log into your account
- Click on the [Account] tab
- Click [Edit] in the Account details section
- Update your contact details
- Click [Update contact details]
Update your account contact details without logging in
If you can't log into your account because you've forgotten your password, and aren't able to receive our password assistance email, you will need to submit an update of account contact details form to us. This form is the only method we can use to authenticate who you are and update your contact details for you if you have forgotten your password and can't access your current contact email account.
When submitting the form to us ensure it is accompanied with
- Legal organisation letterhead (if your domain name is owned by an organisation).
- Account owners photo ID (if your domain name is owned by an individual).
- Signatory's photo ID.
Please allow up to 3 business days (plus postal time) for your contact information to be updated. The form you need to submit can be downloaded below:
Once completed, you may submit the form via these methods:
Fax: 02 8079 0748
Netregistry Pty Ltd,
PO Box 270,
Broadway, NSW, 2007
Update your account contact details over the phone
Customer Support staff can update customers account contact information instantly over the phone only if the caller is able to authenticate themselves as the account holder. All over the phone account updates require verbal authentication (current login details, or Support Code). If you don't have your account login details available when calling, you will be emailed a Password Assistance Email, so you can gain authentication. The Password Assistance Email can only be sent to the current account holder's email address. If the email address is not accessible by the caller, they will be asked to update their account contact details via one of the forms available above.
Update your organisation name
To update the organisation name listed on your account and invoices, please use the Update of Account Contact Details for a Business form, above.